Service & troubleshooting: diagnosis and repair
We trace the cause of a fault, remotely through Tosibox or Ewon, or at the machine.
What we do
A fault may be in the software, a sensor, a drive, a cable or a network. We follow signals and messages to trace the cause, remotely or at the machine.
Fault analysis
We trace the root cause of the fault systematically.
Remote support
Secure remote access via Tosibox/Ewon for fast diagnosis.
Spare parts
Advice on critical spare parts and stock strategy.
Related expertise
What helps with the first conversation?
The machine or line, PLC type and location.
The HMI message and what happened immediately before the fault.
Whether production has stopped and which parts are still working.
Whether drawings, software backups and authorised remote access are available.
Do not send us passwords or access codes.
What needs to change in your installation?
Tell us what is already installed and what you are running into.